Exceptional Kangaroo Island FAQs

Exceptional Kangaroo Island FAQs. View our comprehensive list of frequently asked questions about our tours. If your question is missing, you can contact us.

We have compiled a list of frequently asked questions about Exceptional Kangaroo Island. If you cannot see your question, please ask us using the form at the bottom.

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Frequently Asked Questions

Yes, we can; however, it is an additional service. Most people find it quite convenient to get a taxi or rideshare.

Not unless you are taking a private tour.

Time, distance and logistics mean that only those people travelling by air or who have spent the night on the island (at a select range of Kangaroo Island accommodation options) will be able to join a small group tour that day.

After more than 30 years of touring, we have found that most of our guests want to:

  • Observe wildlife in their natural habitat;
  • Meet friendly local people and like-minded visitors;
  • Share good food and wine in a relaxed outdoor setting;
  • Get away from the crowd;
  • Learn about the Island and its’ ecology in an interactive way; and
  • Discover the social culture and history of the Island.

Yes. We have three one day tours that you can book individually, or combined as multi day tours.

These one day tours are: 

We operate daily except for Christmas Day, and each tour option provides some flexibility in terms of themes followed or topics interpreted, depending upon the interests of the group.

Private tours can focus on landscape exploration and wildlife encounters or tailored to special interests such as photography, birdwatching, arts and culture, food and wine and wildlife conservation.

Our small group tours operate with a minimum of 2 and maximum of 10 guests. If you are a solo traveller, we can usually accommodate you on an existing departure.

We have seven vehicles in our fleet and often cater for private groups using several vehicles. 

Small group tours are those where you will share your day within a small group. It means that the itinerary is set.

Private tours allow you or your group to tour by yourself and the opportunity to design an experience that suits your interests.

Naturally, a higher price is charged for a private tour but once you reach a certain group size, private becomes more cost-effective than small group touring.

You can arrange everything yourself but check with us to ensure that your arrangements fit logistically. We have a small group tour pick-up zone which is illustrated on this map – this shows where we can collect you from. If you stay outside of this zone, you need to self-drive to meet us at a pre-determined start-point, get a transfer, or take a private tour. Private tours start from anywhere on the Island. You may find it easier for us to arrange accommodation and transfers, which saves you time, gives peace of mind and should be the same cost as booking yourself.

Given that Little Penguins work very long days and only come ashore after dark you will need to book a nocturnal tour, which we can arrange. This may mean that you will have to stay at one of our preferred accommodations, or at least at a location from which we can pick you up. Start times vary due to seasonal change in length of day, but it is always after dinner in the evening.

Little penguin numbers are not high in any of the Kangaroo Island colonies. A long-term trend of declining Little Penguin populations around the Island and elsewhere in South Australia coincided with an increase in Long-nosed fur-seal numbers which are expanding following a significant reduction in numbers through sealing in the early 1800s.

Some people put the blame entirely on fur-seals whose numbers are now stabilising following a rapid increase. Nature is complex – it is likely the penguin population change is related to a range of factors:

  • sea surface temperature changes impacting food availability
  • competition from commercial pilchard fishing
  • predation by fur-seals and other predators such as rats, feral cats and even native predators like goannas.

Regardless of the reasons, the fact remains that penguin numbers are down. There are other nocturnal birds and animals you can see after dark, and if the sky is clear, the southern skies are awe-inspiring.

Please contact us for information about nocturnal tour options as they vary depending on where you stay.

We can accommodate most mobility difficulties; depending on your level of mobility, it may be necessary to take a private tour. Occupational Health and Welfare legislation limit the total weight any one of our staff can lift to 25kg (55 lb), so if substantial lifting is required, you must be travelling with an able-bodied companion. It is important to note that we use 4WD vehicles (SUV or larger) for our tours which have a higher floor level than a regular sedan and all vehicles have at least two steps you need to climb to get on board.
About 15% of our guests make their arrangements directly with us and the balance work with travel advisors. We have travel partners in many locations. If you want a recommendation for someone local who can assist with your visit, advise us of your city and country, and we will link you up where we can. A local travel advisor works in the same time zone, currency and is covered by your home country consumer protection legislation. If you are planning your travel independently, you can work directly with us. However, if we receive an enquiry for you from one of our partners, and then you contact us directly, we would refer you back to them to complete the arrangements.

As specified in our booking terms and conditions, our cancellation policy is:

  • more than seven (7) days prior to the commencement of the Services, EKI may retain 10% of the Service price;
  • more than 48 hours but less than seven (7) days prior to the commencement of the Service, EKI may retain 50% of the Service price;
  • less than 48 hours prior to the commencement of the Services or the Traveller does not appear for the Services, EKI may retain 100% of the Services price.

Tours operate daily except Christmas Day when some destinations are closed – this is an important family holiday for most Australians.

QantasLink operate between one to two flights per day to Kangaroo Island. They have a luggage limit of 23kg (50lb) per person. They do not offer a luggage storage option.

If you bring excess luggage over to the Island there may be extra charges for carriage and handling if it exceeds weight and space capacity.

If you are staying in Adelaide before and after your Kangaroo Island trip, please consider leaving large luggage in your hotel.

Yes. We regularly provide vegan, no red meat, low fat, gluten-free and kosher-compatible meals. What is critical is clearly communicating your needs in advance – once we are out in the bush, we are very limited in catering for a special dietary need on the spot!

Clarity is imperative – ‘vegetarian’ is meaningless – we need to know: eggs yes/no, dairy yes/no, fish yes/no and so on.

If you are ‘flexitarian’ then please make your mind up in advance what you need on tour – we do not waste great food by catering ‘just in case’.

Find out more about tour catering.

Depending upon logistics on the day, we collect guests from a range of accommodation options and/or the airport.

For small group touring, accommodation pick-ups will be confirmed the day before touring, usually between 8:30 and 9:30am. We have a maximum of 3 pick-ups per tour, ie your location plus a maximum of 2 others.

At the end of the day, we connect with departure flights for a 4:00pm check-in.

For private touring, accommodation pick-ups will also be confirmed one day prior to touring, usually between 9:00 and 9:30am and drop-off will usually between 5 and 6pm.

We have a trust account where money paid in advance is set aside and only transferred to our general account once services have been provided.

This means if you have to cancel, subject to applicable cancellation funds, your funds are always available.

We have responsibilities to our staff, community, environment and to you as our customer. You also have responsibilities as a traveller in being prepared for the experience.

Collectively, these responsibilities are clearly outlined in our booking terms and conditions.

We are fair-minded, so if you think some of this is unreasonable, tell us and we will review it. These conditions are meant to be just and provide clarity and protection for us both.

Small group tours consist of a maximum of 10 passengers and follow a set itinerary. 

ADULT (16+)$548.00
CHILD (6-15)$466.00

Private tour prices start from $2136 AUD per day for 2 guests.

Please make an enquiry for accurate pricing for a private tour.

Please note:

  • If you are travelling with children below the age of 6, you will need to book a private tour.
  • These prices are valid from April 1, 2023 until March 31, 2024.

Exceptional Kangaroo Island is a family-owned business.

We (Craig and Janet Wickham) are long-time residents of the Island with two adult children who often work in the business.

We have a passion for sharing the Island with guests and, together with our small but experienced holiday planning team and enthusiastic guides, it is our job to connect you with the best Kangaroo Island offers.

Find out more about our team.

Don't See Your Question? Ask us here.

More About Us

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About Us

Learn more about Exceptional Kangaroo Island. Since 1986, this family-owned and operated tour operator has been showcasing the best of Kangaroo Island.​​
Your exceptional kangaroo island hosts. Meet our team.

Meet Our Team

Craig and Janet Wickham, along with their enthusiastic team, have been sharing Kangaroo Island with guests for more than 30 years.​
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Media Coverage

From The New York Times to Travel + Leisure, Forbes to Sports Illustrated Swimsuit, the Exceptional Kangaroo Island brand has featured in some incredible publications.

Tour Catering

Our promise is 'good food, good wine and wildlife in the wild'. Find out how and where we source the fantastic local produce you'll taste on our tours.